Aftersales and Repairs

Watch Repair Center – In order to meet all our clientele’s service needs, at Edwards Lowell we have a dedicated team of certified watch repairers that are carefully selected for their uncompromising professionalism and expertise. The strong affiliation with our brands guarantees the use of genuine parts and post repair warranty.

Should you require more information or have an item that needs looking at, please contact us through this form and we will get back to you in the shortest time possible, or call us directly for assistance.

We offer professional watch repair for all the brands we represent.

Contact Us for Aftersales and Repairs


    Frequently Asked Questions

    RolexRaymond Weil
    Patek PhilippePomellato
    HublotParmigiani Fleurier
    TudorSchoeffel
    ChopardSerafino Consoli
    BreitlingGirard Perregaux
    DodoBuben & Zorweg
    Rolex – 5 years*Raymond Weil – 2 years***
    Parmigiani Fleurier – 2 yearsPatek Philippe – 2 years
    Tudor – 2 years**Breitling – 2 years****
    Girard Perregaux – 2 yearsChopard- 2 years
    Hublot – 2 years

     

    *5 years guarantee for watches sold after 1st July 2015.  Extension of one year for watches sold after 1st July 2013

    **from 2020 all Tudor watches will have a 5 years warranty. If the watch was bought between 1st July 2018 till 31st December 31st 2019, there is an extension of 1.5 years.

    ***warranty can be extended.  Another year extension for watches bought from May 2013.  Client needs to register online for the 3rd year

    ****5 years or watches equipped with a manufacture movement

     

    However, the warranty excludes normal wear and tear, loss, theft or damage due to mistreatment. As a rule, batteries and straps are not covered by warranties.

    Before proceeding with the repair, we will always contact you with the estimate. The cost of the repair will vary depending on what needs to be done. Refusal estimates could apply. This is because, in order to establish what needs to be done and the parts required our watchmaker needs to open and dismantle the watch in order to make a diagnosis.
    If the watch is sent to the factory and the estimate is refused, there will still be a charge for the postage and insurance. Some brands have a refusal estimate charge.

    An estimate is a detailed proposal to do a job for a precise cost. When we give the estimate the client can either decide to continue with the repair or refuse.

    1. Disassembly
    1. Disassembly
    2. Cleaning the movement
    2. Cleaning the movement
    3. Replacement of components
    3. Replacement of components
    4. Lubrication
    4. Lubrication
    5. Timing calibrations
    5. Timing calibrations
    6. Refinishing
    6. Refinishing
    7. Reassembly
    7. Reassembly
    8. Waterproof tests
    8. Waterproof tests
    9. Final quality control
    9. Final quality control
    10. Two year service guarantee
    10. Two year service guarantee

    During a service, the movement of your watch is completely overhauled to ensure that its performance complies with its original specifications. You can also opt to have the case and bracelet cleaned and refinished to restore their lustre. Timekeeping accuracy and waterproofness are always rigorously tested to guarantee the level of quality and reliability.
    After a service, it is important to wind your watch manually before wearing it for the first time. To do this, unscrew the crown to the winding position and turn it clockwise about 20 times. Please remember to screw the crown back down properly against the case in order to guarantee waterproofness.

    WATCH IDENTIFICATION

    The serial number is unique to your watch.
    It allows the watchmakers to identify your timepiece.

    ANALYSIS

    Before the service itself is performed, a detailed diagnostic examination is carried out. One of the highly qualified watchmakers meticulously examines the case, bracelet and movement of your watch in order to determine which service procedures will be necessary. Based on this analysis, an itemised estimate will be provided to you.

    SERVICING THE MOVEMENT

    Once the estimate has been accepted, the watchmaker begins the disassembly. The bracelet of your watch is detached from its case. The latter is then opened and the movement removed. The case is then entirely disassembled.

    CLEANING AND REPLACEMENT OF WORN PARTS

    The movement is also disassembled and each of its components carefully ultrasonically cleaned. The components of the movement are meticulously examined and those that are worn or damaged are replaced by genuine replacement parts.

    LUBRIFICATION AND REASSEMBLY OF THE MOVEMENT

    The movement is reassembled and its components are carefully lubricated in order to minimize friction and wear. This procedure ensures that your timepiece will continue to function optimally and precisely.

    CALIBRATION

    The precision of your watch is ensured by its balance wheel which oscillates more than 690,000 times a day. To ensure its precision, a meticulous calibration is performed and then verified electronically. Following this, a series of rigorous technical tests are carried out over several days to guarantee the proper functioning of the movement.

    REFINISHING SERVICE OPTIONAL

    In conjunction with a Full Service, it also offers the optional refinishing of the case and bracelet (where applicable). This entails careful polishing, satin-finishing and ultrasonic cleaning to restore the original lustre.

    The servicing of the case and bracelet of your watch is performed according to the same standards of quality as those applied to the servicing of the movement. After careful cleaning, the case and bracelet are meticulously examined. Any worn or damaged component is replaced by genuine replacement parts.

    REASSEMBLY OF THE CASE

    Once the service has been completed, your watch case is reassembled and all its seals are replaced to ensure its waterproof quality.

    WATERPROOFING TESTS

    Your watch case is rigorously tested to ensure it meets waterproofing requirements. Two tests – a vacuum test and a pressure test – are conducted in water and are followed by an additional condensation detection test to detect the presence of even the slightest amount of moisture inside the case.

    FINAL QUALITY CONTROL

    Rigorous quality controls are carried out at each stage of the servicing process. During the final quality control, the power reserve, timing precision and aesthetic appearance of your watch are verified yet again to guarantee that your watch is of the highest quality standard.

    As the official dealer for the mentioned brands, yes, at Edwards Lowell we can order parts that you request, as long as they are still available. We can also adjust straps, bracelets and change the battery of your watch.

    We recommend periodic checks to ensure your watch functions to the manufacturer specifications. Most brands recommend that an overhaul to the watch is done every 4-5 years.

    No. It is important that you keep a copy of the warranty and the receipt so that you can present it when your watch is taken for repair.

    The average life of a good quality battery is of about one to two years. This also depends on the condition of the watch movement especially the circuit module.

    Yes, we have a general repair form which is filled with your details and the condition of the watch. We will give a copy of the repair form and this will be important for you to keep in order to collect your watch.

    Click here for more information

    You can also contact our After Sales Department via email: am@elcol.com  or on land line: 21232501.

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    The movement of a mechanical watch is driven by a spring, called the mainspring, which needs to be wound. This can either be done manually, using the crown, or in the case of an automatic mechanical watch, by using the kinetic energy provided by the wearer’s movements.

    However, it is also recommended that your automatic watch is fully wound whenever it has stopped (after it has not been worn for a couple of days) before putting it back on your wrist. Thereafter, the energy provided by your movements will maintain the tension of the main spring that drives the mechanism.

    A chronograph is a watch with stopwatch functions, enabling the measurements of the duration of an event, using a specific hand or display that can be started, stopped and returned to zero.

    A chronometer is a watch that has obtained a certification by Swiss Official Chronometer Testing Institute (COSC). To achieve this certification, the movement of the watch must successfully pass specific precision tests in different positions and at different temperatures over a 15 day period.

    The movement of a quartz watch is powered by a battery; it is driven and regulated by a quartz crystal and an electronic oscillator.

    The movement of a mechanical watch is driven by a spring, called the mainspring, which needs to be wound. This can either be done manually, using a crown, or in the case of an automatic mechanical watch, by using the kinetic energy of the person wearing the watch.

    When the temperature changes abruptly, slight condensation may form under the watch crystal. Generally, it disappears on its own without affecting the mechanism of the watch. However, if the misting persists, it is important to consult the official retailer service centre.

    The certificate of origin and warranty is issued only once, when the item is purchased.

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