Delivery/Shipping Information

How much does the delivery cost?

Enjoy complimentary shipping on all valuable goods when spending €1000 or more from elcol.com. For all other purchases below this amount, the delivery charge will depend on the delivery service you select and on the location of your delivery.

Where do we deliver?

We offer delivery to any address in Malta and within the European Union. However, deliveries are subject to courier approvals and if delivery of your order is refused by the chosen courier due to an issue linked with the delivery location selected, we shall inform you promptly.

Any order placed to any delivery address located outside the European Union will be refused during the ordering procedure. However, should you wish to place an order for any goods to be delivered to any country outside the European Union, we kindly ask you to contact us directly via email on info@elcol.com.

How long will delivery take?

Malta: orders will be dispatched and delivered within 1 to 3 business days.

European Union: orders will be dispatched within 2 business days. Express deliveries will arrive within 1 to 2 business days. Non-express deliveries will take between 6-10 days.

How do I track delivery of my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

How can I process the payment?

We accept Visa, MasterCard and bank transfers. All payments are processed securely.

Returns & Exchanges

How do I return an item ordered?

If you are not completely satisfied with your purchase, you may return it within 14 days of delivery. Items must be returned in their original condition with all packaging and documentation. Please contact us to arrange a return.

Customised or personalised items cannot be returned unless faulty. For further information, please email info@elcol.com.